Based on a multitude of changes and trends described in the introduction, the first video in the series about
the future of healthcare in Austria introduces the topic with a focus on human agency in a machine world.
The first-stop call center is the only remaining and main gate opener now, by which you enter the system.
Your data is automatically recorded and connected to large-scale information systems. Every person has
a digital patient file, an e-medication profile that can be accessed online. The data is anonymously sold to
third parties in order to ensure solid and affordable state-financed healthcare for the country’s population.
The video is about humans acting and deciding in a machine system. Two different files further the question as physical continuation of this video.
Two versions of the truth – one of them containing an incriminating call protocol which suggests the third patient might suffer from mental illness.
It’s up to the human operator to make decisions – not scanning the entire history in a split second, but uninformed, based on emotion and intuition.