Based on current changes and trends described in the introduction, the second video in the series about
the future of healthcare in Austria focuses on the changing doctor-patient relationship and responsibility.
Like the first film, it shows a possible future of a current medical system.
This time the spotlight is set on the current ELGA, the online patient files.
The video focuses on the communication between doctor and patient. It’s less about the screens than about the way their presence changes people’s interaction
and how people respond to technology and surveillance emotionally. The first storyboard draft had the doctor and the patient uniting against the AI, but shifting
responsibility to the patient offered an unusual perspective – how does responsibility change hierarchy and communication? How will the doctor’s role change?
It was important to physically manifest the surveillance and artificial intelligence in order to make it real,
an object to illustrate a situation. A prop you can sit down at and experience the atmosphere personally.
The table has two inlaid screens, one of which the patient unlocks using their personal e-card. As soon as this happens,
the microphone records the entire conversation and the software turns it into an abridged and simplified text document.
The microphone can be paused if both the doctor and the patient hold down the button, offering the freedom of privacy.
At the same time, having to hold it down throughout the entire duration of private conversations discourages from use.
The objects carrying the story to a further reverie are, once again, two different versions of the tablet showing the live transcript from the microphone.
One of them simply records a summary of the content, while the other asks: what if? What if the recording program began interpreting the auditory
cues it receives, such as the emotional tone of the participants? How would this change the way doctors and patients communicate with each other?
Based on ongoing changes and reforms described in the introduction, the third video in the series about
the future of healthcare in Austria addresses the possible consequences of big data and standardization.
It is an ending thought of sorts.
The final video finishes the road patients take through the healthcare system of the future.
It is the most close-up and personal, offering no dialogue or communication, focusing only on one individual struggle.
With a constantly growing population, financing a social healthcare system becomes an increasingly difficult challenge.
Efficiency slowly replaces individuality, patient data becomes a currency, numbers calculating new medical standards.
The quantified patients become the unwitting creators of their circumstances
The future illustrated proposes big data as the financial pillar on which Austria manages to maintain a social state.
While the first two episodes demonstrate data collection, the final video shows the way it is processed and applied.
We are not aware of what the consequences of providing our medical information to unknown players in a complex system of questionable transparency might be.
By releasing it to third parties, even anonymously, we may have to deal with unexpected decisions made and adhere to rules determined based on the data we provide.
This video is also different in its physical continuation. Instead of two objects illustrating possible realities,
a poster suggests another impact medical data might have on everyday life, asking: What else could happen?